USB 3.0 xHCI (Extensible Host Controller Interface) support is available for Linux guests running kernel version 2.6.35 or later and for Windows 8 guests.
Here's the same driver version 1.16.61.1 as linked aboveįor servers installed with the Windows operating system, after you install all the chipset drivers, a yellow exclamation mark is still displayed for the PCI device in the Device Manager window. USB 2.0 EHCI (Enhanced Host Controller Interface) controllers are supported if the virtual machine hardware is compatible with Workstation 6 and later virtual machines. If you weren't having the latest BIOS release yet, here's a link to get it installed for your motherboardĪfter that, you could also update the driver for ASMedia ASM3142 manually after downloading it from Microsoft Purchased a 240 watt power supply for the WD19TB (vs.I'm assuming that FOD packages were installed from either en_windows_server_2019_features_on_demand_圆4_dvd_c6194375.iso or this particular ISO Uninstalled and reinstalled the Thunderbolt 3 controller and drivers I confirmed that the USB-C Thunderbolt 3 port on the Precision 5540 works 100% of the time when not using the WD19TB (i.e., plugged in a USB-C keyboard device repeatedly into the port and it works every time), so it seems the issue is specific to the WD19TB
I've tried uninstalling and reinstalling The Intel USB 3.1 eXtensible Host Controller - 1.10 device in device manager, as well as updating all chipsets through the Dell driver website for both the WD19TB and the Precision 5540, including the ASMedia-USB-eXtensible-Host-Controller-Driver - unfortunately no luck.Īny suggestions on how I may solve this? Otherwise I'll have to return the WD19tb. So as a last ditch effort, figured I'd post here again now that I've narrowed down the issue to the Intel USB 3.1 eXtensible Host Controller - 1.10. I made a post about this last week with no luck on a fix, however, I did not associated the above unknown device issue to my issue, so figured it was worth one last ditch effort post to see if someone is familiar with this issue.ĭuring my troubleshooting I came across the below similar post, but there doesn't seem to be a fix. There's a yellow exclamation mark in device manager when the USB ports are not working, specifically the error is "This device cannot start. It seems the issue is related to an "unknown device" issue, specifically with the Intel USB 3.1 eXtensible Host Controller - 1.10. I tried updating the drivers through windows, which changed it to USB xHCI Compliant Host Controller, but Ive ended up stuck in the same place with the same errors. It was originally Intel (R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). I've been trying to troubleshoot an issue with my WD19TB's USB ports not working when plugged into my Precision 5540 TB3 port. (Code 10) The requested operation was unsuccessful.
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